For in stock products we offer Next Day, AM and timed courier services, some of our big and bulky products including gates and fencing panels, posts or fixings cannot be shipped by the usual parcel courier and therefore may incur a charge - even if the order is over £200. The majority of our UK wide distribution is handled by DPD, and for our european and international customers, Worldoptions.
If any of our products do not meet the high standard you expect from us, please contact us on 0330 700 3030 or email firstname.lastname@example.org
Damaged or faulty goods will only be replaced, refunded or credited upon receipt of the relevant physical or photographic evidence, returns should be communicated within 14 days of purchase. Returns or damages outside of these 14 days should be communicated to us, in this case we will contact the manufacturer where they will decide if the product is faulty.
Any order cancellation must be communicated within 14 calendar days of receipt of goods. Incorrectly ordered items, which have been kept in suitable conditions, are allowable for return. Intention for the return of items must be communicated within 14 days of receipt of goods. In these cases, customers should return items within 14 days of cancellation at their own cost. In order to process a full refund, products must be returned in the condition they were sent in, including packaging. If they are not returned in their original state (including packaging) a 25% re-stocking charge will occur.